Shipping & Refund Policy
Effective Date: 10/06/2025
Last Updated: 10/06/2025
At SGTRANSROADLINES, we value our customers and strive to provide timely and reliable transportation and logistics services across India. This Shipping & Refund Policy outlines the terms under which we deliver goods and handle cancellations or refund requests, in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- Shipping Policy
Service Areas:
We currently offer transport and shipping services across all major cities and states in India. For remote locations, please contact our support team to check service availability.
Shipping Time:
- Delivery timelines depend on the pickup and destination locations.
- Standard transit time: 2–7 business days, subject to traffic, route, and unforeseen delays.
Shipping Charges:
Shipping costs vary based on the weight, volume, distance, and type of goods. A detailed cost breakdown will be provided during booking.
Tracking:
Customers can track their shipments through the tracking ID provided after dispatch. For assistance, please contact our customer care .
Packaging:
Customers are responsible for securely packing their goods unless agreed otherwise. Our team also offers professional packaging at an additional cost.
Delays:
While we make every effort to deliver on time, we are not liable for delays caused by acts of God, political disruptions, strikes, or regulatory issues beyond our control.
- Refund & Cancellation Policy
Order Cancellation:
- Orders can be cancelled before the pickup is scheduled, subject to a cancellation fee of 10–25% depending on the service type.
- Cancellations after pickup are not eligible for a refund unless agreed by mutual consent.
Refund Eligibility:
Refunds may be issued in the following cases:
- Service not provided as per the agreed terms.
- Shipment lost or severely damaged due to carrier negligence (not applicable to improper packaging or force majeure).
- Cancellations made within the permissible time limit.
Non-Refundable Situations:
- Delays caused by force majeure.
- Damage due to poor packaging by sender.
- Incorrect delivery address provided by the customer.
Refund Method:
- Refunds will be processed to the original mode of payment within 7–14 business days after claim approval.
- You may be asked to provide documentation such as the booking receipt, payment proof, and photos of damaged goods.
- Claims Process
To file a complaint or refund claim:
- Email us at sgtransroadlines@gmail.com or call 9850660046
- Provide Booking ID, reason for refund/cancellation, and any supporting documents.
- Our support team will review and respond within 3–5 business days.
- Legal Compliance
We comply with all applicable laws under the Consumer Protection Act, 2019, Carriage by Road Act, 2007, and Indian Contract Act, 1872. Customers are advised to provide accurate documentation and declare the nature and value of goods truthfully.
Contact Us
SG TRANSROADLINE
📞 Phone: 9850660046
✉️ Email: sgtransroadlines@gmail.com
🌐 Website: https://sgtransroadlines.com/